Returns & Replacements
We want to make it easy on you if you are not completely satisfied. You can Start your return and we will send you a prepaid label to send your order back. Free returns are offered for the 48 contiguous states only.
Open Box Refunds
If you would like to return a product, a return label will be provided by Proximat, and when returned, a credit will be provided back to the customer within 5-10 business days of receipt. Returned products must be resalable, as determined by Proximat, acting reasonably, to qualify and returned within 30 days of delivery for a refund.
(All returns will be sold as open box returns on other selling channels or offered at a discount to nonprofits. They are not resold on Proximat.net)
Refused Delivery/Unopened Box
If a product is shipped, such product must be refused delivery or returned in resalable form to Proximat for a customer to receive a refund.
Manufacturer Defect
If a manufacturer defect is present on a Product and the customer requests a replacement, it will be at Proximat's expense. Pictures must be provided.
Stolen Packages
Proximat is not responsible for lost, damaged, or stolen packages after they are in the possession of that shipping carrier. All risk of loss or damage is transferred to the customer. In the event of any issues with delivery, the customer is solely responsible for handling such matters with the shipping carrier. Proximat will make no effort to remedy situations involving lost, damaged, or stolen packages not caused by Proximat. If the customer wishes to reship the order, a new order must be placed, and the customer will bear all associated costs.
Shipping Insurance
Optional Navadium shipping insurance is available at the time of checkout and is based on a percentage of your order. If you elect to go with this coverage, if a mat is lost, stolen, or damaged in shipping, a police report must be made. If damaged in shipping, photographic proof must be presented. Once these proper procedures are done, we will ship a new replacement order as soon as possible.
If you elect no optional insurance, We will work with the shipper to find solutions but that can take weeks to months and may or may not provide coverage. There is no guarantee of recovery if you do not have insurance.
Late or Missing Refunds
If you haven’t received a refund within 10 days check your bank account one last time and contact your credit card company. It may take some time before your refund is officially posted. If you’ve still have not received your refund yet, please contact us at support@proximat.net
Custom Designed and Clearance Mats
Only regular priced items may be refunded, unfortunately Custom and Clearance items cannot be refunded. If you feel we did not provide adequate description of the clearance or custom product you ordered please contact us at support@proximat.net and we will review your request.
Exchanges
If the mat you ordered wasn't the right mat for you. Please start a return/exchange and we will get you a better option.